BUSINESS VALUE

The platform should pay for itself in outcomes, not dashboards.

Every signal should map to one of four economic levers:

Revenue protection
Reputation growth
Operating efficiency
Risk mitigation

Revenue

Protect revenue in the recovery window.

Identify an at-risk experience while the customer is still reachable, then give the right team the opportunity to recover the relationship before churn, abandonment, or a lost future visit. In high-throughput and multi-location environments, that can mean protecting transaction value, service revenue, ancillary spend, repeat business, and long-term customer value.

Measure: recovery opportunities, repeat intent, retention signals, revenue at risk.

4,926

negative experiences recovered at American Airlines Center.

Efficiency

Reduce the cost of recurring friction.

Route issues with ownership, shorten acknowledgement and resolution cycles, and expose repeated failure patterns across locations, shifts, categories, and teams.

Measure: response time, resolution time, repeat incidents, labor and service recovery effort.

73%

decrease in response time, American Airlines Center.

Reputation

Turn better experiences into stronger public proof.

Connect private feedback, service recovery, public reviews, response workflows, sentiment, and reputation trends so leaders understand what is shaping trust and selection.

Measure: rating trend, review volume, response rate, sentiment, location performance.

374

new 5-star Google reviews, American Airlines Center.

Risk

Surface risk before it becomes escalation.

Give customers and employees a fast path to report safety, security, facilities, service, or operational issues, with documented ownership and follow-through. In regulated and public-facing environments such as transportation, healthcare, government, and large venues, documented resolution workflows can also strengthen audit readiness and operational accountability.

Measure: escalation rate, open issues, time to ownership, repeat risk categories.

7,399

guest and employee reports captured and routed.

Build your business caseUse your own traffic, customer value, issue volume, labor cost, and recovery assumptions.

WHY REAL TIME MATTERS

Most businesses are managed through the rearview mirror.

Surveys, scores, and reviews explain what already happened. Get Real Time Feedback shows you what customers, employees, and operations are telling you now, while there is still time to intervene, recover the experience, protect the relationship, and change the outcome.

Run the operation through the windshield, not the rearview mirror.

Traditional feedback

ExperienceSurvey (days later)Report (weeks later)Action (next cycle)

Get Real Time Feedback

ExperienceSignal (immediate)Category owner notified (seconds)Resolved (minutes)Review invited (same day)

THE PLATFORM

See the technology behind the promise.

This is an operating platform, not a retrospective survey layer. It captures signal, routes action, tracks accountability, manages reputation, and gives leadership a current view of what is changing.

Dynamic QR and NFC touchpoints for in-the-moment capture, with configurable feedback experiences.

Real-time alerts with assignment, acknowledgement, escalation, and closure workflows.

AI-assisted sentiment, theme detection, and response recommendations.

Review monitoring and reputation workflows connected to the underlying experience.

Multi-location dashboards, recurring reporting, trend analysis, and export-ready data.

One operating view for frontline response, location management, and executive intelligence.

Web-basedMulti-locationMobile-readyConfigurable workflowsAI-assistedAPI-ready

Representative Get Real Time Feedback review management and reputation dashboard interface

Representative product interface shown with historical demonstration records. Screens, connected review sources, and available modules vary by configuration.

Watch signal become accountable action.

See how real-time signals move from capture to ownership, response, resolution, and management intelligence without waiting for the experience to be over.

The signal matters today. The pattern matters tomorrow.

Resolving the issue in the moment protects the relationship. Reading the same stream over time tells leadership why it happened, where it keeps happening, and what to improve next.

Signal Pipeline

Illustrative

Captured

Classified

Routed

Resolved

Measured

CUSTOMER SIGNAL

Customer reports a service or facility issue in real time

Submitted on site Facilities Ops

Illustrative workflow. No live customer data shown. Illustrative closed-loop workflow

PROOF

Proof from real operating environments.

American Airlines Center

18,000+ guests per event · Dallas, Texas

73%decrease in response time

7,399guest and employee feedbacks

4,926negative experiences saved

374new 5-star Google reviews

“We have very high standards and we’ve been blown away with how consistently they go above and beyond our expectations.”Gina Chapa, VP of Guest Experience

View case study

Andretti Indoor Karting & Games

National multi-location entertainment brand

44%decrease in response time

1,318customer feedbacks captured

593negative experiences saved

“This is really the first platform that I’ve seen where we give our guests the ability to tell us what’s wrong.”Maria Agresti, General Manager, Andretti Orlando

View case study

Body Alive Fitness

Multi-location fitness brand

3,000+reviews generated

3.17 → 4.98rating improvement

1,267negative member experiences resolved

“Our members now have a better experience because they are able to communicate with us via Real Time Feedback.”Shannon Jennings, Body Alive

View case study

Figures are platform-recorded activity from published Real Time Feedback Corp. deployments. Response time is measured from the first guest signal to assigned-owner acknowledgment.

Enterprise credibility in a live guest environment.

Georgia Aquarium, the largest aquarium in the Western Hemisphere, is a named Get Real Time Feedback deployment using real-time guest feedback and service recovery to understand guest activation, guest engagement, and the on-site experience while the visit is still underway.

The ROI case in high-throughput environments starts with the math: guest volume × average spend or relationship value × the share of recoverable at-risk interactions. At multi-million-guest scale, even a fractional improvement in recovery rate can represent material revenue protection.

Deployment detail and reference discussions can be provided during a qualified evaluation.

Book a 20-minute demo

Real environmentDeployed in a high-volume guest experience setting, not only in a laboratory or survey program.

Real-timeDesigned to surface feedback while the visit is still underway and the recovery window is still open.

ConfigurableRouting, categories, touchpoints, reporting, and escalation logic can align to the organization’s operating model.

ScalableBuilt to support multiple locations, departments, stakeholders, and executive reporting needs.

THE BUSINESS CASE

Change the experience before it becomes the review.

Most reputation platforms begin after the public review exists. Get Real Time Feedback begins while the experience can still be changed, then connects what happens on site to what customers say publicly.

Reputation is not only a marketing outcome. It is an operational outcome, and a revenue signal.

✓Monitor reviews and ratings across supported public networks.

✓Use AI-assisted response recommendations to support a consistent brand voice.

✓Escalate public feedback that requires human judgment or operational follow-through.

✓Compare sentiment, themes, rating movement, and response performance across locations.

✓Grow authentic review volume through policy-compliant invitations without sentiment-based review gating.

Book a 20-minute demo Build your business case

The goal is not to filter criticism. The goal is to improve the experience, invite eligible customers consistently, respond appropriately, and use reputation data to expose what operations should fix next.

01

Intervene

Capture friction privately and in real time while the customer or employee is still reachable.

02

Resolve

Route the issue to an accountable owner, acknowledge it, close the loop, and document the outcome.

03

Respond

Monitor public reviews, support fast on-brand responses, and escalate the feedback that needs action.

04

Learn

Connect sentiment and rating movement to recurring operational themes so the next experience improves.

05

Compound

Better experiences create stronger public proof, trust, retention, visibility, and revenue opportunity.

Feedback should change what happens next.

Traditional feedback tells you what happened. Reputation tools tell you what customers said. Get Real Time Feedback is built to change what happens next while the recovery window is still open, then measure the business impact.

Build your business case Book a 20-minute demo

ROI is measured, not assumed.

The strongest business case uses your economics, not generic industry promises. Build the value model from customer volume, average relationship value, issue frequency, recovery rates, labor cost, reputation movement, and the cost of operational failure.

Revenue protectedRecoverable at-risk interactions × customer or relationship value.

Operating efficiencyIssue volume × handling time reduced × loaded labor cost, plus repeat failures avoided.

Reputation performanceReview volume, rating movement, response rate, sentiment, retention, and conversion trends by location.

Risk mitigationEarlier detection, documented ownership, escalation avoided, and the cost of preventable service, safety, or facility failures.

Customer and visit economicsAverage transaction or relationship value, ancillary spend, repeat-visit potential, recoverable at-risk interactions, and operational leakage tied to the experience.

Build your business case

Executive value scorecardIllustrative framework

Revenue

Protect

At-risk interactions, recovery opportunities, retention and repeat-value signals.

Efficiency

Improve

Response, resolution, repeat issues, service recovery effort and staffing priorities.

Reputation

Compound

Ratings, review volume, response discipline, sentiment and location-level momentum.

Risk

Mitigate

Open issues, time to ownership, escalations, recurring safety and operational categories.

The context changes. The standard of action does not.

✈Airports & AviationACI ASQ alignment, terminal operations, concessions, parking and passenger recovery AutomotiveCSI improvement, service recovery, review growth, multi-rooftop operations Transportation & MobilityRider and traveler experience, facilities, parking, service operations HealthcarePatient experience, HCAHPS correlation, compliance documentation HospitalityGuest recovery, review generation, multi-property benchmarking RestaurantsService recovery, review velocity, multi-unit operations Municipal ServicesResident experience, 311 complement, service delivery, closure and public trust Higher EducationStudent experience, facilities management, departmental accountability Sports & EntertainmentIn-venue recovery, concession feedback, event-day operations ●Fitness & WellnessMember retention, equipment uptime, cleanliness, staff experience and reputation All IndustriesExplore additional use cases and configurations

Intelligence in time to act.

The platform should pay for itself in outcomes, not dashboards.

Protect revenue in the recovery window.

Reduce the cost of recurring friction.

Turn better experiences into stronger public proof.

Surface risk before it becomes escalation.

Most businesses are managed through the rearview mirror.

See the technology behind the promise.

Watch signal become accountable action.

The signal matters today. The pattern matters tomorrow.

Customer reports a service or facility issue in real time

Proof from real operating environments.

American Airlines Center

Andretti Indoor Karting & Games

Body Alive Fitness

Enterprise credibility in a live guest environment.

Change the experience before it becomes the review.

Intervene

Resolve

Respond

Learn

Compound

Feedback should change what happens next.

ROI is measured, not assumed.

The context changes. The standard of action does not.

Know what is happening. Act while it still counts.