Industries
Customer Experience & Business Operations Intelligence
Most organizations are running on feedback that arrives too late to use. By the time the survey is scored or the review is posted, the customer is gone and the outcome is fixed. Get Real Time Feedback moves that exchange into the present tense: customer, employee, and operational signal captured where it happens, reputation that compounds, revenue that accelerates, and safety and service breakdowns caught before they escalate. One 360-degree view of the journey, engineered, not discovered after the fact.
Turn friction into action across
Turn friction into action across customer experience, operations, facilities, employee experience, reputation.
Stage 1 of 5, FRICTION, DETECTED.
Restroom requires attention
Level 2, east concourse
RECENTLY RESOLVED
Illustrative of the capture, routing, and resolution flow.
Why this is different
Surveys, scores, and reviews explain what already happened. Get Real Time Feedback shows you what your customers, your employees, and your operation are telling you right now, while there is still time to intervene, recover the experience, and keep the relationship, before the moment is lost.
See it coming
Every touchpoint becomes a listening post. The problem that would have walked out silently shows up on a screen while the person is still standing in your building.
How it works
Act while it counts
A signal nobody owns is just a notification. Every response routes to the person who can actually fix it, with everything they need to fix it attached.
How it works
Run on what is happening
The same stream that resolves one guest complaint shows leadership which shift, which site, and which process is quietly costing money right now.
How it works
See it work
From a guest scanning a code to a manager closing the loop, while that guest is still standing in your building.
From Main Street businesses to complex enterprise environments, Get Real Time Feedback turns customer, employee, and operational signals into action in real time.
Every client we publish is named. Reference calls are available as part of an evaluation.
Customers, employees, and other stakeholders report from exactly where the issue is, with no app and no account.
Every eligible guest receives the same invitation to review publicly, whatever they told us privately.
Marks shown are organizations that run the platform. Deployments delivered and supported by Get Real Time Feedback are named individually on this page.
From signal to intelligence
Resolving the issue in the moment protects the relationship. Reading the same stream over time is what tells leadership why it happened, where it keeps happening, and what to fix next. Get Real Time Feedback does both from one system.
REAL TIME
What needs attention right now?
PERFORMANCE
Are we actually getting better at this?
EXECUTIVE INTELLIGENCE
Where should we spend the next dollar?
One stream, read three ways. The manager on duty, the operations lead, and the executive team each see the layer they can act on.
THE CONSOLE, LIVE
THE MONTHLY DELIVERABLE
MONTHLY OPERATIONS REVIEW
Illustrative Executive Report
TOP OPERATIONAL THEMES
Wait and queue length
31% of reports
Improving
Cleanliness and supplies
24% of reports
Improving
Equipment and facilities
19% of reports
Worsening
RECOMMENDED ACTION
Equipment reports are rising at two locations. Move preventative maintenance ahead of the next peak period.
Sample content for illustration. Not client data.
The first three happen while the person is still in your building. The last two are what you take into the next planning cycle.
From hundreds of individual moments to one management agenda.
See operational intelligenceThe gap
Your frontline sees the truth every shift. Your leadership sees a lagging report every quarter. Everything expensive happens in between.
Only 1 in 26 dissatisfied customers will ask to speak with a manager. The other 25 typically leave without saying anything.
Revenue increase associated with a one-star rating improvement in published research.
WHAT THE GUEST EXPERIENCED
09:12
Issue occurs
09:14
Guest says nothing
09:40
Guest leaves
Day 3
Review posts
Day 90Survey report lands. Leadership finds out.
How it works
The same three steps run for customers, employees, and every other stakeholder who walks through the building.
One tap from a Trigger Code, kiosk, or signage. No app download, no survey. Guests, employees, and other stakeholders report anonymously or attributed, whichever they choose.
AI classifies every response and routes it in real time to the person who can resolve it, with location, timestamp, and full context attached.
The manager resolves it while the person is still on site, and the loop is timestamped for accountability. After the visit, every eligible guest receives the same invitation to share their experience publicly, regardless of what they told us.
What leadership actually measures
Every organization we work with is already asking these four questions. The difference is whether the answer arrives in time to do anything about it.
01
EXPERIENCE
Not what a survey said last quarter. What the people standing in your building are reporting right now, from the exact place it is happening.
IN THE REPORTThemes by location, ranked, with month-over-month direction.
02
OPERATIONS
The elevator that fails every Saturday, the shift where complaints cluster, the site trending down. Recurring failure becomes visible instead of anecdotal.
IN THE REPORTResponse and resolution time by site, shift, and team.
03
PEOPLE
Your team sees the failure before the customer does. A private channel, anonymous where enabled, routed and closed like any other signal, turns that into intelligence rather than break-room conversation.
IN THE REPORTEmployee-reported issues, ideas, and recognition, alongside the customer stream.
04
REPUTATION AND REVENUE
Resolve the issue while the guest is still on site, then invite every eligible guest to review. We do not filter who gets asked. Ratings improve because the experience improved.
IN THE REPORTReview volume and rating movement read against the operational themes behind them.
Our clients
We publish named deployments rather than anonymous logos. Quotes appear only where the client has approved one.
ATLANTA, GEORGIA
A high-volume attraction in our home market. Real-time guest, employee, and operational signal captured across the visit and routed to the team on the floor.
Client deployment delivered and supported by Get Real Time Feedback. The image above is a licensed aquarium photograph used to set the environment. It is not a photograph of this deployment.
REFERENCES
Additional client references, deployment detail, and reference calls are available on request as part of a procurement or evaluation process.
Request a referenceStop running the operation from the rearview mirror. See what your customers and employees are telling you right now, while you can still change the outcome.
Or email support@getrealtimefeedback.com