Industries
Who we are
Get Real Time Feedback is an Atlanta-based, MBE-certified customer experience and business operations intelligence company that empowers organizations to capture, route, understand, and act on customer, guest, employee, and operational signals in real time.
Our story
Experience management grew up as a reporting discipline. Send a survey, wait a quarter, present an index to a leadership team that can no longer do anything about the specific customer who left. That model produces excellent slides and very little recovery.
We built the company around the opposite premise. The only feedback that changes an outcome is feedback that arrives while the person is still on the property, and only if it reaches someone with the authority to act. Everything we deploy is organized around compressing that distance to minutes.
From our headquarters in Atlanta we deploy for attractions, airports, health systems, hospitality groups, transit authorities, municipalities, campuses, venues, and independent operators on Main Street. The deployment model changes by sector. The standard does not.
Our mission
Twenty-five out of twenty-six dissatisfied customers say nothing. That silence is not neutral. It is churn, a public review, and a safety issue nobody escalated. Our work is to convert that silence into a named, timestamped action while the outcome is still open.
Activation is measured in days. An organization should not need a two-quarter implementation project to hear from the people standing in its building.
A signal nobody owns is a notification. Every response routes to a named person with the context required to resolve it, and the loop is timestamped.
Every guest receives the same review invitation regardless of what they told us. Ratings should move because the experience moved.
Every deployment is private-branded. The customer sees your organization, not a vendor.
Leadership
Get Real Time Feedback was founded to close the gap between what customers experience and what leadership sees. The company is founder-led, MBE-certified, and headquartered in Atlanta, Georgia, and it works directly with the executives accountable for revenue, reputation, and safety rather than through a reseller layer.
Every engagement starts the same way. We take your numbers, your industry, and your operating constraints, and we scope a deployment against them. If real-time signal will not move something you are measured on, we will tell you that in the first thirty minutes.
Talk to the teamHOW WE ENGAGE
Scope
Thirty minutes on your operation, your volumes, and the outcome you are accountable for.
Configure
Touchpoints, routing rules, and escalation paths built to your org chart, under your brand.
Activate
Live in days, with training for the people who will act on the signal.
Report
Executive visibility, timestamped accountability, and evidence for your board.
Our clients
We publish named deployments rather than anonymous logos. Quotes appear only where the client has approved one.
ATLANTA, GEORGIA
A high-volume attraction in our home market. Real-time guest, employee, and operational signal captured across the visit and routed to the team on the floor.
Client deployment delivered and supported by Get Real Time Feedback. The image above is a licensed aquarium photograph used to set the environment. It is not a photograph of this deployment.
REFERENCES
Additional client references, deployment detail, and reference calls are available on request as part of a procurement or evaluation process.
Request a referenceHow we handle reviews
Our practice is deliberately simple. After a visit, every eligible guest receives the same invitation to review publicly. We do not screen for sentiment first, we do not route satisfied guests to a public site and dissatisfied ones to a private inbox, and we do not suppress a review because of what it says.
That is not a constraint we work around. It is the point. Because we reach the problem while the guest is still in your building, the experience is different by the time the invitation goes out. The rating moves because the visit changed, not because the sample was filtered.
We follow the FTC Rule on Consumer Reviews and Testimonials, 16 CFR Part 465, and the review policies of the platforms we send guests to. Nothing here is legal advice, and each organization should confirm its own obligations.
OUR STANDARD
Supporting platform references
These are deployments of the licensed platform rather than Get Real Time Feedback client engagements. They are published as evidence that the technology holds up at scale.
We have very high standards and we've been blown away with how consistently they go above and beyond our expectations.
Gina Chapa
VP of Guest Experience, American Airlines Center
Our guests and staff praised the system for being straightforward and easy to use. They provided unparalleled customer service throughout the implementation and service of our account.
David Chadwell
Vice President, Event Operations, Bridgestone Arena
The Real Time Feedback customer engagement tool is a powerful way to keep a finger on the pulse of the customer experience. Highly recommended.
Derek Smith
Associate General Manager, Nationwide Arena
Their product is simple to use and very reasonably priced. We love it.
Theo Hodges
Sr. VP, Ticket Sales & Service, Dallas Mavericks
We needed a solution set up under a quick deadline, and within days they delivered a customized ready-to-use system. Their professionalism and attention to detail is world-class.
Matt Keller
Director of Information Technology, Dallas Stars
Stop running the operation from the rearview mirror. See what your customers and employees are telling you right now, while you can still change the outcome.
Or email support@getrealtimefeedback.com