01
Reputation sets the ceiling on rate
A property with a strong review profile commands rate. A property with a weak one discounts to fill. The gap between them is usually a handful of service failures nobody caught in time.
Hotels and Hospitality Groups
Resolved during the stay for hospitality groups.
A guest who checks out unhappy has already written the review in their head. The only window that changes the outcome is the one where they are still on your property.
HOSPITALITY
- In-room codes
- Elevator and corridor placards
- Restaurant, bar, and pool
- Lobby and check-in signage
- Housekeeping service loop
- Meeting and event space
- Employee reporting
- Post-stay mobile web app
Every touchpoint routes to a named owner with a timestamp.
Where it breaks
Three things that cost you money in hospitality.
02
The guest tells housekeeping, not the GM
Only one in twenty-six unhappy customers complains to the business. The rest mention it to whoever is nearest, or to nobody, and then they post.
03
Standards drift shift by shift
Corporate sees a quarterly index. By the time a pattern is visible in the index, the same experience has repeated across hundreds of stays.
How it works here
Capture, route, act. Configured for your operation.
- 01STEP 01
Capture
Codes in room, at check-in, at the restaurant table, and at the pool bar. Guests and staff report in one tap, no app, anonymous or attributed.
- 02STEP 02
Route
A climate control failure in room 412 routes to engineering with the room number. A slow breakfast service routes to the F and B manager on shift.
- 03STEP 03
Act and invite
The duty manager resolves it during the stay and follows up in person. After checkout, every eligible guest receives the same invitation to review.
Where we listen, and who acts
A signal nobody owns is just a notification.
Every listening point is tied to a location, and every location is tied to a named owner. That pairing is the whole mechanism.
WHERE WE LISTEN
- In-room codes
- Elevator and corridor placards
- Restaurant, bar, and pool
- Lobby and check-in signage
- Housekeeping service loop
- Meeting and event space
- Employee reporting
- Post-stay mobile web app
Codes are dynamic. Each one carries its own location, so the report arrives already knowing where it came from.
WHO NEEDS THE SIGNAL
Housekeeping
Room condition and supply requests with the room number attached, during the stay
Engineering and maintenance
Climate control, plumbing, and in-room equipment faults routed straight to the trade
Food and beverage manager on shift
Outlet, breakfast, and in-room dining service reports while the cover is still seated
Duty manager and front desk
Noise, Wi-Fi, check-in, and anything a guest raises without wanting to come to the desk
General manager and above property
Themes by floor, room type, and shift, and the same read across every property in the portfolio
Modern stakeholder listening
The people closest to the problem are rarely the ones being asked.
VOICE OF THE EMPLOYEE
The digital suggestion box, rebuilt for real time.
Housekeeping, the front desk, and food and beverage staff hear the complaint first, usually in passing, usually with nowhere to put it.
Give them a private channel that takes seconds to use. Employees can surface ideas, operational concerns, process breakdowns, safety issues, and recognition for a colleague, anonymously where that is enabled. Every submission routes to a named owner, carries a status, and is closed out, then rolls up into the same reporting leadership already reads.
BEYOND LEGACY TEXT-IN REPORTING
One scan. Zero unnecessary friction.
Inbound text-to-report still asks the same thing it always did: remember a number or a keyword, stop what you are doing, open a messaging app, type the issue from a blank field, then describe where you are standing. Most people do not bother.
- A short code asks the reporter to supply the context
- A Trigger Code already carries the location and the context
Outbound messaging stays a valid channel for follow-up and confirmation. The friction being removed is on the way in.
Platform overview
How the loop runs across a stay.
Produced by Real Time Feedback Corp. and published here with permission. It describes the licensed platform. Deployment, configuration, and support in a Get Real Time Feedback engagement are delivered by us.
What leadership receives
The signal matters today. The pattern matters tomorrow.
Individual moments are resolved on the floor. Read together across a month, they become the management agenda for hospitality.
IN THE REPORT
- Recurring in-room faults by floor and room type, not just by ticket count
- Housekeeping and engineering response performance against the brand standard
- Food and beverage themes separated by outlet and daypart
- Noise, Wi-Fi, and amenity clusters that predict a rating before it posts
- Public review profile movement read against what was resolved privately
- Property-to-property comparison on the same categories, for a portfolio view
WHAT CHANGES IN THE BUSINESS
Rate and occupancy
A review profile sets the ceiling on rate. Properties with a weak one discount to fill. The gap is usually a handful of failures nobody caught during the stay.
Direct and repeat booking
A guest whose problem was handled in the moment books again, and books direct. A guest who checked out unhappy has already written the review in their head.
Brand standard compliance
Above-property leadership sees which standards drift, at which property, on which shift, without waiting for the next audit cycle.
Labor deployment
Reports cluster by hour. Housekeeping and engineering coverage can follow the pattern rather than the roster you inherited.
What matters most here
Most Relevant Capabilities for Hospitality
The full platform ships with every deployment. These are the capabilities that carry the weight in your operation.
Multi-Touchpoint Capture
Mobile web app, digital signage, dynamic QR codes, and kiosks. No download required.
Intelligent Routing
Every response reaches the person who can resolve it, with location and context attached.
Second Chance Alert™
Know when a guest with a prior issue returns to the property.
Review Invitations
Every eligible guest receives the same post-visit invitation to review publicly. No sentiment filtering.
AI Sentiment Analysis
Automated classification, theme detection, and emerging-issue alerts across every response.
Feature spotlight
Second Chance Alert™ for hospitality
Business travelers rebook the same property. When a guest who reported an issue last quarter appears on tonight's arrivals list, the duty manager is alerted before check-in.
- Know the moment someone with prior negative feedback returns
- Managers receive the original feedback and the prior response
- Convert the return into a recovery moment before they leave again
SECOND CHANCE ALERT
NOWReturning guest with prior issue
Your manager is alerted with the context needed to create a better experience while the guest is still on the property.
REAL TIME
return alerts
FULL
issue context
1:1
recovery moment
Our clients
Deployed and supported by Get Real Time Feedback.
Georgia Aquarium
ATLANTA, GEORGIA
A high-volume attraction in our home market. Real-time guest, employee, and operational signal captured across the visit and routed to the team on the floor.
Client deployment delivered and supported by Get Real Time Feedback. The image above is a licensed aquarium photograph used to set the environment. It is not a photograph of this deployment.
REFERENCES
Additional client references, deployment detail, and reference calls are available on request as part of a procurement or evaluation process.
Request a referenceSupporting platform references
Operators who run the same platform in venues like yours.
These are deployments of the licensed platform rather than Get Real Time Feedback client engagements. They are published as evidence that the technology holds up at scale.
Our guests and staff praised the system for being straightforward and easy to use. They provided unparalleled customer service throughout the implementation and service of our account.
David Chadwell
Vice President, Event Operations, Bridgestone Arena
Run your own numbers
What is silence costing you?
Enter five numbers you already know. The model applies published research coefficients to your own inputs and returns a conservative range. Every figure below belongs to you, not to us.
2540,000
$5$500
$200$25,000
1.05.0
1%25%
YOUR ESTIMATE
Enter your numbers to see your estimate.
Move any slider, or type a value into any field. Nothing is calculated and no figure is shown until you do. Every result is a conservative range built from your own inputs.
This model applies published third-party research coefficients to the figures you entered. It is an illustrative estimate of exposure, not a projection of results from Get Real Time Feedback. Complaint rate: Esteban Kolsky, ThinkJar Research. Word-of-mouth coefficient: nine people told, 50 percent deterred. Defection band: 25 to 50 percent of silent detractors. Rating-to-revenue coefficient: Michael Luca, Harvard Business School, derived from independent restaurants and applied here as a directional indicator.
Move any slider to build your analysis first.
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