Ingress, parking & gates
Capture arrival, queue, parking, ticketing and access friction before it becomes the first story guests tell.
Stadiums, Arenas & Live Venues
Be the voice of the fan. Solve the problem before the final whistle.
Capture the full voice of the fan, from service failures to standout moments. Give event operations the information to respond now, recognize what is working and repeat successful experiences across every event.
01Guest response time
02Concession friction & per-cap opportunity
03Restroom/facility condition
04Section-row-seat issue volume
05Return intent & reputation
Where real time matters
Measure the experience where operations can still change it.
The strongest real-time use cases are physical moments with a clear operating owner, a measurable response expectation and a meaningful customer, member, resident, patient, student or guest outcome.
Section, row & seat
Tie fan feedback to precise seating locations so guest services can act without chasing vague descriptions.
Concessions & F&B
Surface long waits, stockouts, service gaps and cleanliness issues that affect satisfaction and spend.
Restrooms & facilities
Use Trigger Codes™ for supply, spill, escalator, elevator and maintenance needs throughout the event.
Security & guest services
Route concerns to the appropriate team while preserving location and event context.
Premium & group experience
Measure suites, clubs, hospitality and group-sales experience where renewal and relationship value are highest.
Beyond issue recovery
Learn what fans love, and make more of it.
Positive feedback is operational intelligence, too. Strengthen engagement by understanding what fans consistently praise, then replicate those conditions across teams, locations and event types.
Find experience strengths
Identify standout staff, memorable moments and highly rated spaces worth recognizing.
Listen to every audience
Give general admission, premium guests and accessibility-service users an easy feedback channel.
Act on performance patterns
See strengths and recurring friction by section, event type, contractor, shift and service point.
Operational intelligence
Make the venue observable at event speed.
On-Site Insights™
Put guest communication at seats, concourses, premium areas, concessions, restrooms and other high-volume zones.
Trigger Codes™
One scan can report a spill, empty dispenser, maintenance need or guest-assistance request with precise location.
Guest Zone
Create a branded event-day hub for feedback, venue information, offers, lost-and-found, policies and guest resources.
Event routing & accountability
Send each issue to facilities, concessions, security, guest services or premium operations and track response.
Web-to-Text
Move group sales, premium inquiries and venue questions from the website into a live text conversation.
Reputation & post-event intelligence
Connect live recovery, review activity and AI trend reporting to the broader fan relationship.
Reputation intelligence
Your public reputation is part of the operating scorecard.
Fans compare venue ratings, parking complaints, food-and-beverage reviews and management responses before choosing events, premium products or repeat visits. A complimentary report gives leadership an outside-in view of that public reputation.
Contact us for a complimentary reputation reportBusiness impact
Proven at event scale: American Airlines Center turned live feedback into faster recovery.
Published venue deployment✓
7,399 pieces of feedback captured in the published American Airlines Center case study.
✓
4,926 negative guest experiences reported as saved before guests left unhappy.
✓
73% decrease in response time reported after implementation.
American Airlines Center case study
Proof that faster visibility changes the operating outcome.
7,399feedbacks
4,926experiences saved
-73%response time
Operator perspective
Gina Chapa on the power of real-time fan feedback
Hear an operator perspective on using on-site feedback during the event experience.
Know. NOW.
See the problem while the outcome can still change.
Map the highest-value listening points, operating owners, response expectations and reputation opportunities for your environment.