01 / Community assets
Parks, recreation & public facilities
Spot restroom, equipment, accessibility, cleanliness and maintenance concerns while visitors are still on site.
Municipal & county government
Know sooner. Respond faster. Build public trust.
Constituent service intelligence. Department accountability. Earlier risk visibility.
Help your city or county see what residents and frontline employees are experiencing while there is still time to act. Get Real Time Feedback routes issues to the right team, documents follow-through and gives leadership a clearer view of recurring problems, service performance and resource needs.
Built for mayors, county commissioners, city and county managers, and department leaders. Works alongside existing 311 and work-order systems.
What elected leadership can see
Where residents are experiencing friction
Who is responsible for responding
Which problems or risks keep recurring
What needs leadership or budget attention
The difference between hearing and acting
Fewer blind spots. Clearer ownership. Better public service.
A broken park gate, a missed collection, an unsafe walkway or a long wait at a service counter. Small service failures can become repeat complaints and avoidable frustration.
The advantage is knowing while your team can still respond, recording who takes ownership and finding patterns before they become persistent problems.
01CaptureResidents and employees report through simple QR, NFC or web access
02RouteDirect each signal to the responsible department or owner
03RespondTrack acknowledgment, status, escalation and closure
04ImproveSpot recurring issues and act on department-level trends
Illustrative example: A resident flags damaged playground equipment on site. Parks staff receives the issue, updates the status and leadership can see whether it was addressed.
Where the service experience happens
The public experiences your government at the point of service.
Begin with high-visibility services, three useful locations can reveal issues that broad surveys may miss.
02 / Daily operations
Public works & neighborhood services
Capture field conditions and recurring service friction with location context, then assign the issue to the correct team.
03 / Public-facing services
Permitting, libraries & service counters
See wait-time friction, unclear processes and facility issues before they become repeated calls or complaints.
Also built forTransit & mobilitySpecial eventsCode & neighborhood servicesPublic facilities
Public voice + frontline operating intelligence
Constituents, residents and visitors report the experience. Frontline teams help reveal the cause.
Give decision-makers both perspectives, then connect them to accountable action.
Voice of the constituent
Make it easy to report what matters.
One scan can connect a resident or visitor to the appropriate service team, without searching for a phone number or knowing the department structure.
- Resident and visitor experience
- Site-specific feedback and photos
- Response and follow-through
Active listening to the workforce
Empower the people closest to the work.
Frontline employees can flag recurring operating barriers, unsafe conditions and service gaps before they become larger problems.
- Service barriers and recurring conditions
- Facilities and risk observations
- Department-level operational trends
Complement the systems already in place
Your 311 manages service requests. We help you see the experience.
Existing 311, CRM, work orders and resident surveys remain important. Get Real Time Feedback adds a simple, in-the-moment listening and action layer around the services people actually use.
Existing systems remain in place. Any future integration or handoff is evaluated with municipal IT and department leaders during scoping.
Existing 311 / CRM
Formal service requests
Track non-emergency cases, public works requests and official case status.
Resident surveys
Community-wide perspective
Understand representative sentiment, satisfaction and longer-term priorities.
The real-time operating layer
In-the-moment experience and action
Surface live conditions, notify an accountable owner, document a response and identify recurring service friction.
A clearer view for elected and administrative leadership
Give leadership answers, not another report.
See how quickly issues are acknowledged, which problems remain open, what recurs across facilities and where staffing or maintenance resources may have the greatest impact.
Response speedTime from report to assigned-owner acknowledgment
Follow-throughAssignment, closure, follow-up and recurring open issues
Early risk signalsFacility, accessibility and safety-related observations
Smarter allocationRepeated issues by location, category and department
The platform supports reporting and escalation. Emergency incidents should always be directed to designated emergency channels.
A manageable first step
Prove the value in one quarter. Start with a focused 90-day pilot.
No city or county needs to commit to a system-wide deployment before demonstrating results in its own operations.
Select two or three facilities or service points, agree on a baseline and response owners, then review performance and the case for expansion. Pilot scope and pricing are defined before launch.
Choose three touchpoints
Select a mix of public-facing service settings with clear department owners.
Agree on the scorecard
Set baselines for participation, acknowledgment, closure and repeated issues.
Operate and adjust
Run the program, review exceptions and support teams in improving response.
Report to leadership
Present findings, measurable changes and a go-forward recommendation.
Small footprint. Defined investment. A clear decision at day 90.Schedule a 20-minute municipal briefing
Relevant public-sector platform experience
Dallas Parks & Recreation has used the underlying Real Time Feedback platform. Each city or county pilot establishes its own operational goals, performance measures and results.
For decision-makers who want visible service improvement
Make it easier to be heard. Make it easier to act.
Identify one municipal service challenge. We will help structure a practical pilot around accountability, operational risk and measurable improvement.