Only 1 in 26 dissatisfied customers will ask to speak with a manager. The other 25 typically leave without saying anything, often taking their business elsewhere or posting a negative review.
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What is silence costing you?
Every figure below is built from your inputs and published research, not from our marketing. Nothing here is a projection of results from Get Real Time Feedback.
Run your own numbers
What is silence costing you?
Enter five numbers you already know. The model applies published research coefficients to your own inputs and returns a conservative range. Every figure below belongs to you, not to us.
2540,000
$5$500
$200$25,000
1.05.0
1%25%
YOUR ESTIMATE
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Move any slider, or type a value into any field. Nothing is calculated and no figure is shown until you do. Every result is a conservative range built from your own inputs.
This model applies published third-party research coefficients to the figures you entered. It is an illustrative estimate of exposure, not a projection of results from Get Real Time Feedback. Complaint rate: Esteban Kolsky, ThinkJar Research. Word-of-mouth coefficient: nine people told, 50 percent deterred. Defection band: 25 to 50 percent of silent detractors. Rating-to-revenue coefficient: Michael Luca, Harvard Business School, derived from independent restaurants and applied here as a directional indicator.
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What the research says
The cost of finding out late is not a soft cost.
Revenue increase associated with a one-star rating improvement in published research.