Industries
The business case
A prioritized management agenda instead of a dashboard nobody opens. This page is the whole argument: the reporting deliverable, the published research behind acting in the moment, a conservative model of what silence is already costing you, and how Get Real Time Feedback differs from the platforms built for the survey era.
Operational intelligence
Real-time intervention protects the relationship in front of you. Operational intelligence is what the same stream tells leadership over weeks and months: why it happened, where it keeps happening, what is improving, and where to act next.
01
REAL TIME
The individual signal, routed the moment it arrives. A named owner, a location, a timestamp, and a status that has to be closed.
Read by the manager on duty
02
PERFORMANCE
The same stream aggregated. Response and resolution times by site, shift, and team, measured against the standard you set rather than the one you assumed.
Read by the operations lead
03
EXECUTIVE INTELLIGENCE
The monthly synthesis. What is trending, what is emerging, which locations need attention, and the short list of things worth acting on before the next cycle.
Read by the executive team
The first three happen while the person is still in your building. The last two are what you take into the next planning cycle.
THE DELIVERABLE
Leadership should not have to log in to a dashboard to find out what changed. The monthly review arrives written, ranked, and already prioritized, so the conversation starts at what to do rather than what happened.
Month-over-month direction is on every theme, so you can see whether the thing you fixed last cycle actually stayed fixed.
The report shown is a generic illustration of format and structure. Every figure and theme in it is invented for the example. It is not client data and it is not a projection of your results.
Walk through a live reportMONTHLY OPERATIONS REVIEW
Illustrative Executive Report
EXECUTIVE SUMMARY
Reported volume is up as adoption grows, which is expected and healthy. Wait times and cleanliness both improved. Equipment and facilities is the one theme moving the wrong way and is concentrated in two locations. Response times improved overall but slipped on the second shift at one site.
TOP OPERATIONAL THEMES
Wait and queue length
31% of reports
Improving
Cleanliness and supplies
24% of reports
Improving
Equipment and facilities
19% of reports
Worsening
Staff interaction
14% of reports
Unchanged
Wayfinding and information
12% of reports
Improving
RESPONSE AND RESOLUTION
EMERGING ISSUES
RECOGNITION THEMES
RECOMMENDED LEADERSHIP ACTIONS
Illustrative example. Sample content, not client data.
From hundreds of individual moments to one management agenda.
What the research says
Only 1 in 26 dissatisfied customers will ask to speak with a manager. The other 25 typically leave without saying anything, often taking their business elsewhere or posting a negative review.
Revenue increase associated with a one-star rating improvement in published research.
The gap
Your frontline sees the truth every shift. Your leadership sees a lagging report every quarter. Get Real Time Feedback closes that distance to minutes.
WHAT THE GUEST EXPERIENCED
09:12
Issue occurs
09:14
Guest says nothing
09:40
Guest leaves
Day 3
Review posts
WHERE REVENUE DISAPPEARS
Day 90
Survey report lands
WHAT LEADERSHIP SAW
The strategic argument
Researchers call it the service recovery paradox. A customer whose problem was resolved quickly and personally often ends up more loyal than a customer whose visit went perfectly. Nothing builds attachment like being taken seriously at the exact moment it mattered.
That upside only exists if you find out while the person is still in your building. After they leave, the same problem produces the opposite result. This is the entire reason the platform is built around minutes rather than quarters.
Service recovery paradox: McCollough and Bharadwaj, 1992, and subsequent literature in services marketing.
Resolved on site
Loyalty above baseline
No problem occurred
Baseline loyalty
Resolved after they left
Below baseline
Never resolved
Churn and public review
Directional illustration of the paradox, not measured data.
Run your own numbers
Enter five numbers you already know. The model applies published research coefficients to your own inputs and returns a conservative range. Every figure below belongs to you, not to us.
YOUR ESTIMATE
Enter your numbers to see your estimate.
Move any slider, or type a value into any field. Nothing is calculated and no figure is shown until you do. Every result is a conservative range built from your own inputs.
This model applies published third-party research coefficients to the figures you entered. It is an illustrative estimate of exposure, not a projection of results from Get Real Time Feedback. Complaint rate: Esteban Kolsky, ThinkJar Research. Word-of-mouth coefficient: nine people told, 50 percent deterred. Defection band: 25 to 50 percent of silent detractors. Rating-to-revenue coefficient: Michael Luca, Harvard Business School, derived from independent restaurants and applied here as a directional indicator.
Move any slider to build your analysis first.
The category ROI is already proven
The enterprise platforms spent a decade proving that experience management returns real money. We are not asking you to relitigate that. We are asking why the return should require an enterprise-scale floor and a two-quarter implementation.
Three-year ROI
Return for every $1 invested
Growth attributed to personalization
Saved through tech consolidation
Figures from The Total Economic Impact of Medallia, a commissioned Forrester Consulting study, January 2025. Cited as category context for enterprise experience management deployments. These are not Get Real Time Feedback results and are not a projection of your results.
How we handle reviews
Our practice is deliberately simple. After a visit, every eligible guest receives the same invitation to review publicly. We do not screen for sentiment first, we do not route satisfied guests to a public site and dissatisfied ones to a private inbox, and we do not suppress a review because of what it says.
That is not a constraint we work around. It is the point. Because we reach the problem while the guest is still in your building, the experience is different by the time the invitation goes out. The rating moves because the visit changed, not because the sample was filtered.
We follow the FTC Rule on Consumer Reviews and Testimonials, 16 CFR Part 465, and the review policies of the platforms we send guests to. Nothing here is legal advice, and each organization should confirm its own obligations.
OUR STANDARD
The comparison
Traditional enterprise experience-management platforms aggregate signal across very large organizations and report on it. That is a different job than resolving an issue while the guest is still in the building.
SCROLL TO COMPARE
| Legacy Experience Platforms | Get Real Time Feedback | |
|---|---|---|
| TIME TO VALUE | Often months. | Days to weeks |
| DEPLOYMENT MODEL | Enterprise IT project | Turnkey activation, minimal IT lift |
| FEEDBACK MODEL | Post-event surveys, delayed reporting | Real-time capture, real-time routing |
| POINT OF INTERVENTION | After the visit | While the guest is still on site |
| REVIEW PRACTICE | Varies by vendor | No gating. Every eligible guest invited. |
| PRICING FLOOR | Typically enterprise-scale. | Scaled to organization size |
| IDEAL BUYER | Fortune 500 with a dedicated CX team | Any leader accountable for revenue, reputation, or safety |
Comparison reflects general characteristics of traditional enterprise experience-management platforms as publicly positioned. No specific vendor is characterised. All trademarks are the property of their respective owners.
Built for both ends of the market
Reputation is revenue at every scale. The difference is the deployment, not the technology.
ENTERPRISE AND INSTITUTIONAL
Airports, health systems, hospitality groups, transit authorities, municipalities, stadiums, and higher education. Private-branded infrastructure that unifies feedback across a property or portfolio and integrates with the workflows you already run.
See enterprise deploymentSMALL AND MEDIUM BUSINESS
Restaurants, retail, medical practices, fitness, and any operator who understands that reputation is revenue. The same platform our institutional clients run, activated in days, with no enterprise-scale floor.
Request SMB pricingSupporting platform references
These are deployments of the licensed platform rather than Get Real Time Feedback client engagements. They are published as evidence that the technology holds up at scale.
We have very high standards and we've been blown away with how consistently they go above and beyond our expectations.
Gina Chapa
VP of Guest Experience, American Airlines Center
Our guests and staff praised the system for being straightforward and easy to use. They provided unparalleled customer service throughout the implementation and service of our account.
David Chadwell
Vice President, Event Operations, Bridgestone Arena
The Real Time Feedback customer engagement tool is a powerful way to keep a finger on the pulse of the customer experience. Highly recommended.
Derek Smith
Associate General Manager, Nationwide Arena
Their product is simple to use and very reasonably priced. We love it.
Theo Hodges
Sr. VP, Ticket Sales & Service, Dallas Mavericks
We needed a solution set up under a quick deadline, and within days they delivered a customized ready-to-use system. Their professionalism and attention to detail is world-class.
Matt Keller
Director of Information Technology, Dallas Stars
Stop running the operation from the rearview mirror. See what your customers and employees are telling you right now, while you can still change the outcome.
Or email support@getrealtimefeedback.com