AI-assisted real-time intelligence platform

Turn every signal into accountable action.

Capture customer, employee, operational, and reputation signals at the point of experience. Route them to the right owner, resolve what can still be recovered, and turn the same stream into management intelligence that improves revenue, reputation, efficiency, and risk.

Web + mobileQR + NFC touchpointsReal-time routingAI-assisted intelligenceMulti-location
Book a 20-minute demoBuild your business case
Get Real Time Feedback mobile feedback and manager response workflow
Feedback capture and two-way service recovery, without requiring an app download.
Closed-loop operating system

A signal nobody owns is just a notification.

The value is not the survey. It is what happens next. Get Real Time Feedback compresses the distance between what someone experiences, who owns the issue, what was done, and what leadership learns from it.

01 · Capture

Hear it in the moment.

Dynamic QR/NFC, mobile web, digital touchpoints, and configured channels capture structured context where the experience occurs.

02 · Classify

Understand the signal.

Sentiment, themes, keywords, location, and workflow context help determine what matters and where it belongs.

03 · Route

Put a name on ownership.

Alerts, assignment, acknowledgement, escalation, and department routing move the issue to someone who can act.

04 · Resolve

Close the loop.

Two-way communication and timestamped status make recovery measurable rather than anecdotal.

05 · Learn

Improve the operation.

Trends, recurring friction, reputation signals, and executive reporting turn individual moments into management priorities.

Product evidence

One experience for the customer. One operating view for leadership.

The mobile workflow handles the moment. The management layer shows what is recurring, what is unresolved, and where reputation and revenue are being affected.

Feedback capture screenManager response conversationFollow-up and review workflow
Representative reputation and feedback management dashboard
Representative product interface using historical demonstration records.
Reputation management + operations

Connect what people say publicly to what happened operationally.

Traditional reputation tools begin after the review. Get Real Time Feedback can begin while the experience is still recoverable, then connect resolution, ratings, sentiment, response activity, and recurring operational themes.

  • Monitor review and sentiment trends alongside direct feedback
  • Use AI-assisted response recommendations while keeping human control
  • Identify the operating themes driving negative sentiment
  • Compare locations, departments, and periods
  • Generate authentic review invitations without sentiment-based gating
Core capabilities

Built for the moment, the manager, and the executive team.

Capture

Multi-touchpoint capture

Dynamic QR/NFC, mobile web, digital signage, kiosks, and configurable links. No consumer app download required.

Workflow

Intelligent routing

Send the right issue to the right department or named owner with location and context attached.

Intelligence

AI sentiment + themes

Classify sentiment, surface themes, suggest responses, and flag emerging patterns that merit attention.

Accountability

Assignment, acknowledgement + close

Timestamp the operating loop from first alert through ownership, response, and closure.

Escalation

Keyword and threshold alerts

Add escalation for high-priority safety, security, service, or compliance terms and overdue items.

Employees

Employee voice

Give frontline teams a structured channel for breakdowns, ideas, recognition, and operational intelligence, including anonymous workflows where enabled.

Recovery

Second Chance Alert™

Recognize a returning customer with prior feedback so the team can turn a return visit into a recovery opportunity.

Reputation

Review invitations + response

Grow authentic public review volume with consistent invitations and manage response workflows without review gating.

Leadership

Executive dashboards + reporting

Real-time visibility, exports, recurring reporting, and trend intelligence for leaders who need a management agenda, not another inbox.

Connectivity

API + integration pathways

Connect platform data to CRM, DMS, BI, workflow, or enterprise systems where supported by available APIs and implementation scope.

Scale

Multi-location + multi-department

Segment views by site, region, department, use case, shift, or operating category while preserving enterprise oversight.

Brand

Private-branded experiences

Customer-facing touchpoints carry your organization’s brand and workflow, not a generic survey vendor identity.

Management intelligence

The signal matters today. The pattern matters tomorrow.

A single complaint is a recovery opportunity. Repeated friction is an operating decision. The platform is designed to support both.

Real timeOpen items, owner, location, elapsed time, escalation, and status.
PerformanceResponse and resolution trends by location, department, shift, category, or team.
Executive intelligenceRecurring themes, emerging risk, reputation drivers, recognition patterns, and prioritized actions.
ROI architecture

Technology only matters when it changes a business outcome.

RevenueRecover at-risk relationships, protect repeat business, and understand where friction threatens spend or retention.
ReputationImprove the experience before the review, then measure ratings, review volume, response, sentiment, and recurring drivers.
EfficiencyReduce time spent discovering, forwarding, reopening, and manually reconciling recurring issues.
RiskSurface safety, security, service, and compliance issues earlier with documented ownership and closure.

See what real-time intelligence can change in your operation.

Start with the business outcome you are accountable for. We will map the signal, workflow, reporting, and ROI case around it.

Book a 20-minute demoBuild your business case