Get Real Time Feedback

The platform

Capture anywhere. Route to a name. Resolve on site.

Every touchpoint becomes a listening point, for customers, employees, and every other stakeholder who walks through the building. Every signal becomes an action with a person and a timestamp attached to it.

Calculate your exposureBook a strategy call
See what leadership receives from it

How it works

A 360-degree view of the experience, in real time.

  1. 01
    Guest feedback capture screen on a phone

    Capture

    One tap from a Trigger Code, kiosk, or signage. No app download, no survey. Guests, employees, and other stakeholders report anonymously or attributed, whichever they choose.

  2. 02
    Follow-up review screen on a phone

    Route

    AI classifies every response and routes it in real time to the person who can resolve it, with location, timestamp, and full context attached.

  3. 03
    Manager response conversation on a phone

    Act and Invite

    The manager resolves it while the person is still on site, and the loop is timestamped for accountability. After the visit, every eligible guest receives the same invitation to share their experience publicly, regardless of what they told us.

A guest holding a phone over a scannable code at a service counter

CAPTURE POINT

One Scan. Zero Unnecessary Friction.

Trigger Codes turn physical touchpoints into instant listening points. A guest, employee, or other stakeholder can report an issue, request assistance, share an idea, or recognize great service from exactly where the experience occurs. No app download. No account to create. No short code to remember.

Codes are dynamic, so each one carries its own location and context. The restroom, the queue, the concession counter, the platform, the bedside. The report arrives already knowing where it came from, and routes from there.

Modern stakeholder listening

The people closest to the problem are rarely the ones being asked.

VOICE OF THE EMPLOYEE

The Digital Suggestion Box, Rebuilt for Real Time.

Your team sees the failure before the customer does. Give them a private channel that takes seconds to use and actually goes somewhere. Employees can surface ideas, operational concerns, process breakdowns, safety issues, frustrations, and positive recognition, from the floor, on their own phone.

Where anonymous submission is enabled, they can raise something without putting their name to it. Either way the submission is routed to a named owner in real time, tracked to a status, and closed out, so the loop is visible rather than assumed.

  • Ideas and process improvements
  • Safety concerns and near misses
  • Equipment and facility breakdowns
  • Recognition for a colleague who got it right
EASY ACCESSREAL-TIME ROUTINGACCOUNTABILITYLOOP CLOSED

BEYOND LEGACY TEXT-IN REPORTING

Remove the Friction Between Seeing a Problem and Reporting It.

Inbound text-to-report has been used for decades, and it still works the same way it always did. The person has to remember a number or a keyword, leave what they are doing, open their messaging app, type the issue from a blank field, then try to explain exactly where they are standing. Most people simply do not bother.

TEXT A SHORT CODE

  1. 01Remember the number or the keyword
  2. 02Open the messaging app
  3. 03Type out the issue from scratch
  4. 04Try to describe exactly where you are

SCAN A TRIGGER CODE

  1. 01Scan or tap the code in front of you
  2. 02Pick what happened from structured options
  3. 03Add a note if you want to
  4. 04Location and context are already attached

The point is not the code. The point is that the report arrives with structured context attached, at the moment it can still change the outcome. Outbound messaging stays a valid channel for follow-up and confirmation. The friction being removed is on the way in.

The platform

The infrastructure behind the outcomes.

Built on patented and patent-pending technology.

Multi-Touchpoint Capture

Mobile web app, digital signage, dynamic QR codes, and kiosks. No download required.

Trigger Codes™

Guests, employees, and other stakeholders scan a code to report an issue or request assistance from exactly where they are standing.

On-Site Insights™

Your guests and employees become the operational eyes and ears of the property.

Intelligent Routing

Every response reaches the person who can resolve it, with location and context attached.

AI Sentiment Analysis

Automated classification, theme detection, and emerging-issue alerts across every response.

Feedback Insights™

Research-backed analysis of what the person is expressing, why, and how best to respond.

Second Chance Alert™

Know when a guest with a prior issue returns to the property.

Employee Feedback

A private channel for the people who see problems first. Ideas, safety concerns, breakdowns, and recognition, anonymous where enabled, with the same routing and accountability.

Keyword Alerts

Additional escalation when specific safety or security terms appear in feedback.

Review Invitations

Every eligible guest receives the same post-visit invitation to review publicly. No sentiment filtering.

Executive Dashboards

Real-time visibility for leadership, timestamped accountability for operators.

Private-Branded Deployment

Every implementation carries your brand, your workflows, your industry.

Feature spotlight

Second Chance Alert™

When someone who had a problem walks back in, your team should know before they reach the counter.

Most recovery programs are built around the complaint. This one is built around the return. When a guest, patient, or passenger who previously reported an issue comes back, the manager on duty is notified with the full history.

  • Know when a guest with prior negative feedback returns
  • Managers get the name, contact, original feedback, and prior response
  • Turn a return visit into a recovery moment before they leave again
SECOND CHANCE ALERT
NOW

Returning guest with prior issue

PREVIOUS VISIT
PRIOR ISSUE
Negative feedback submitted after last experience
CONTEXT INCLUDED
Name, contact, feedback detail, and prior response
MANAGER ACTION
RECOVERY MOMENT
Recognize the return, make this visit exceptional

REAL TIME

return alerts

FULL

issue context

1:1

recovery moment

Know. Now.

Stop running the operation from the rearview mirror. See what your customers and employees are telling you right now, while you can still change the outcome.

Calculate your exposureBook a strategy call
Or email support@getrealtimefeedback.com