01During the visit
On-Site Insights™
QR and NFC-enabled touchpoints let customers ask for help, report an issue, recognize an employee, or reach management while they are still at the dealership.
Automotive customer experience + operations intelligence
Protect CSI.
Recover Customers.
Grow 5-Star Reviews.
Know what your customers are experiencing before the manufacturer survey arrives, before the review is posted, and before the revenue is lost.
The problem with learning too late
The most expensive customer problem is the one you discover after they leave.
A poor dealership experience rarely creates only one consequence. It can become a negative CSI survey, a damaging public review, a lost service relationship, a missed future vehicle purchase, and negative word-of-mouth.
Traditional surveys tell you what happened. Get Real Time Feedback helps your team act while it still matters.
The customer journey
Four moments. Four opportunities to protect the relationship.
Create customer touchpoints from the dealership visit through the return visit, giving management more opportunities to identify friction, recover the experience, and reinforce loyalty.
02Positive customer moment
Customer Testimonial Video
Capture the excitement of vehicle delivery and turn a high-emotion customer moment into authentic testimonial content and social proof.
03Immediately after the visit
Rating + Review Routing
Invite customers to rate the sales or service experience while it is still fresh. Positive experiences can be guided toward public reviews, while concerns can be routed privately for follow-up.
04When the customer returns
Second Chance Alert™
With supported DMS connectivity, designated managers can be alerted when a customer with prior negative feedback returns, creating a deliberate recovery opportunity.
Protect CSI earlier
CSI is a lagging indicator. Customer experience shouldn’t be.
By the time a poor manufacturer survey reaches management, the opportunity to influence the experience may already be gone.
- Identify dissatisfaction earlier in the sales or service journey.
- Alert the right manager when attention is needed.
- Resolve service failures before they become downstream survey results.
- Use direct customer feedback for recognition, coaching, and operational improvement.
Reputation is part of the sales funnel
Turn successful experiences into stronger public proof.
Ratings, review volume, recency, customer comments, and management responses shape trust before a prospective customer ever reaches your showroom or service lane.
Generate more review opportunities
Prompt customers immediately after sales or service transactions while the experience is still fresh.
Recover privately when needed
Route low internal ratings to dealership leadership so the team can address the experience directly.
Manage response quality
Use AI-assisted response recommendations to improve speed, consistency, and professionalism.
From rating to public proof
Make the next step simple for the customer.
A fast post-visit rating gives happy customers a direct path to a public review, while giving dealership management an earlier opportunity to engage when the experience needs attention.
Fixed operations + retention
Reputation matters. Retention is worth more.
Every dissatisfied service customer represents more than a possible negative review. They represent future maintenance, repair, warranty, recall, parts, and replacement-vehicle revenue that may leave with them.
- Service follow-up and customer re-engagement
- Appointment and service reminders
- Recall and promotional communication
- Employee and service-advisor performance visibility
Customer advocacy
Great customer moments should not disappear when the customer drives away.
Vehicle delivery creates a natural moment to capture authentic testimonial content. Give happy buyers an easy way to share their experience while the excitement is still real.
- Capture authentic customer-generated video.
- Create reusable social proof from successful deliveries.
- Make advocacy part of the customer journey, not an afterthought.
From feedback to intelligence
See patterns, not isolated comments.
Bring customer feedback, review activity, and dealership experience data into a more centralized management view. AI-assisted reporting can help identify recurring concerns, recognition opportunities, and operational priorities.
AI-assisted responsesImprove response speed and consistency while keeping management in control.
Monthly AI reportingSurface themes, trends, problems, and opportunities.
Employee performanceConnect customer feedback to coaching and recognition.
DMS connectivity
Make customer intelligence more actionable.
Supported DMS integrations can help connect customer history and return-visit events to feedback workflows, enabling dealership teams to act with better context.
Return-visit awarenessKnow when a customer with prior friction comes back.
Prior feedback contextGive management a better understanding of what happened before.
Management interventionTurn the next visit into an intentional recovery moment.
Integration capabilities and Second Chance Alert™ availability vary by supported DMS and configuration.
The financial consequence
One failed experience can cost far more than one transaction.
TODAY
The transaction
The immediate sale, repair, or service relationship you may lose.
TOMORROW
The recurring revenue
The maintenance, repair, recall, tire, parts, and service revenue that moves elsewhere.
LATER
The lifetime value
The replacement purchase, referral, and reputation value that never materializes.
Customer experience is not only a satisfaction metric. It is a revenue, reputation, retention, and risk-management strategy.
The competitive advantage is knowing first
Before the survey.
Before the review.
Before the customer is gone.
Give your dealership a better opportunity to act while the experience can still be changed.
Operator perspective
Automotive customer experience in practice
See how service recovery and review intelligence can support the dealership experience.
Automotive photography and product imagery on this page are sourced from Real Time Feedback Corp. automotive materials. On-Site Insights™ and Second Chance Alert™ are technologies and/or trademarks of Real Time Feedback Corp. Functionality, integrations, and availability may vary by configuration.