How Get Real Time Feedback Works
From setup to resolution - discover how our platform transforms customer feedback into immediate action and lasting business improvement.
6 Simple Steps to Real-Time Customer Success
Our streamlined process ensures you're capturing and acting on customer feedback within minutes of setup.
Register Your Business
Register your business with Get Real Time Feedback and set up your account in minutes.
Inform Your Customers
Let your customers and employees know that they can now send your managers instant feedback during their visit to your establishment and receive an immediate response.
Customers Share Feedback
Customers and employees can utilize Get Real Time Feedback to let you know about their experience with your business in real time.
Instant Notifications
Managers will receive instant notifications via app push notifications, text, and/or email when feedback is received.
Respond Immediately
Managers can now respond to feedback via the in-app chat function that will generate a text message response back to the customer.
Solve Issues in Real Time
Any issues can now be solved in real time before your customers leave your business unhappy.
Simple as 1-2-3
Three core capabilities that transform your customer experience management
Get instant notifications when a customer leaves feedback
Take control of your customer experience management with immediate alerts and customizable notification settings.
- ✓Control which employees receive notifications, and when
- ✓Customize notifications for either app push notifications or email (or both)
- ✓Add internal notes to feedback only other employees can see
Directly reach out to those customers to address the issue while it's happening
Connect with customers immediately to resolve concerns and prevent negative experiences from escalating.
- ✓Communicate with customers who left feedback via chat, phone call, or email
- ✓Clarify where you may have gone wrong, and what can be done to fix it
- ✓Prevent a negative review by intervening to go above and beyond
Use customer feedback to improve your business
Transform feedback into actionable business intelligence to continuously enhance your operations.
- ✓View the details of each feedback submitted, including uploaded photos or videos
- ✓Search and review previous feedback to discover where improvements to your service can be made
- ✓Learn more about the customers leaving you feedback and how you should interact with them in the future
Watch the Get Real Time Feedback Explainer Video
See our platform in action and understand how it can transform your business
Ways Businesses Can Inform Customers About Get Real Time Feedback
You can showcase the Get Real Time Feedback platform to your customers any way you'd like. Work with our design team to customize the materials to reflect your brand.
Table Tents
Perfect for restaurants and dining establishments to collect immediate feedback.
QR Code Signs
Easy-to-scan codes that customers can use from anywhere in your establishment.
Mobile App
Dedicated mobile application for seamless feedback collection and management.
Digital Displays
Interactive screens that engage customers and encourage feedback participation.
Example Feedback Messages
Real examples of the types of feedback customers share through our platform
My waiter is giving me bad service.
There are people in theater 5 that are being really loud.
Your employee was very rude to me.
You should really have a diaper changing table in the men's restroom
My entree that I ordered did not taste very fresh.
I was at your store at opening time at 8am but no one unlocked the door until 8:30
Your parking lot is full of carts.
The vending machine in your lobby won't accept bills
Your women's bathroom was very dirty.
You have an employee texting on their phone in one of the aisles.
The avocados in the produce dept are moldy